FAQs
Q: How long will my order take?
Orders times can vary depending on the complexity of the design. For House collections, providing proofs are signed off quickly, please allow 4 weeks in total for the whole process. Bespoke orders take 6-10 weeks.
Q: I ordered the wrong quantity and need a few extras?
Once your designs have been sent to print we cannot add extras due to high printing costs. A new order would have to be made and these extra invites will be significantly higher in price. We recommend that you order 10% over the amount you would like should you accidentally forget to account for some guests or any going missing in the mail when you send them out.
Q: After placing an order when will we hear from you?
Once you place an order we will contact you within 48 hours. This could take a little longer during busy periods.
Q: Will my invitation be displayed on your website or social media?
Your stationery may be displayed on our website or social media. It is possible that we may show parts of your stationery on social media before but any personal details such as addresses or phone numbers will be removed or edited out. If you don’t want your stationery shown at all on these platforms until your guests have seen the design then please let us know and we can of course wait.
Q: My gatefold invitations don’t line up perfectly on the front?
With the gatefold style there may be a slight misalignment. With the complex process of producing a gatefold invitation it’s almost impossible to be 100% perfect. We will only ever send out invitations after quality checking them.
Q: What’s included in the bespoke design service?
Our bespoke design service starts from £250 + illustration and print fees + additional finishes and extras. The bespoke service includes a fully bespoke design tailored to your design wishes and requirements, with tailored fonts. (The bespoke design fee doesn’t include illustration fees, these will be calculated separately based on your requirements).
Q: When should I order my wedding stationery?
For ‘save the dates’ we recommend you order these as soon as you know your venue and date. Usually ‘save the dates’ should be sent out to guests 8-18 months before your special day. For main invitations we advise you order these as soon as you have all your information. The sooner you send out your main invites the better, to give your guests plenty of notice.
If you’re concerned you’ve left it too late, give us a message as we can try and work something out for you.
Q: Is there a minimum order?
We have a minimum order of 30 for all wedding stationery items excluding table numbers.
Q: We have noticed a mistake on our invitation can we have a reprint?
Once final proofs have been approved and sent to print we cannot be held responsible for any mistakes. If you require reprints you will be charged new printing costs.
Q: Can I have a refund?
Please refer to our terms and conditions (link at bottom of page), this is due to complexities within refunds for bespoke and/or personalised orders.
Q: Do you ship overseas?
We can ship prints to most European countries and the USA, please see shipping for pricing. Wedding stationery is dependant on parcel weight. If you would like to order wedding stationary to be delivered overseas we can discuss postage options and prices via email info@ottoandnibs.com
Q: Is shipping included?
Shipping is factored in to all quotes. We ship all finished invitations in one parcel directly to the client via an express courier.
If you would like your invitations distributed to guests please get in touch for more information and pricing.
Q: What can be changed on the House collections designs?
We can change colours and information on the House collections as standard. If there is something you had in mind but can’t find it contact us at info@ottoandnibs.com where we can discuss a bespoke order. NEW HOUSE COLLECTION PENDING
Q: Are envelopes included in my order?
We offer a large range of luxury heavyweight envelopes in a large variety of colours. These are priced on the quantity and size required for your design which will be shown on your bespoke quote.
Q: Can you change the font on the House collections?
We cannot change the fonts on the in house collections. Each invitation design has fonts that have been carefully selected. If you would like a bespoke design we can discuss via info@ottoandnibs.com NEW HOUSE COLLECTION PENDING
Q: We have received our proof and would like to make changes is this possible?
Of course! This is why we supply proofs to ensure every detail of your invitation is checked over and perfect before sending to print. Please note, only minor changes can be made to illustration work. Any major changes will be charged at an hourly rate. We supply a concept sketch of your design once your 50% deposit booking fee has cleared. This will ensure you’re 100% happy with the design idea before final illustration and design work commences.
Q: What do I need to check on my proof?
It’s very important to carefully check over spelling, grammar and make sure you are happy with any colour changes. Once the final proof has been approved by you we cannot be held responsible for any mistakes.
Q: Can you send the invitations out for me?
We can distribute your invitations for you. Please get in touch for prices. Please note Otto & Nibs will not be responsible for any copies that go missing in the mail. Please ensure that 10% extra copies are accounted for in case of any missing invitations. Any spare copies that are left over will be shipped to you.