FAQs.
NEW HOUSE COLLECTION COMING SOON
Q: How long will my order take?
Orders times can vary depending on the complexity of the design. For House collections, providing proofs are signed off quickly, please allow 4 weeks in total for the whole process. (new house collection coming soon)
Bespoke orders can take anywhere from 6-13 weeks.
Q: I ordered the wrong quantity and need a few extras?
We will always confirm how many copies you would like printed and advise that 10% extra is included in your final count. If extra copies are required after print we can print these for you but this would incur a new print fee.
Q: After placing an order or completing the consultation form when will we hear from you?
We aim to reply to any enquiry and orders within 24-48hrs.
Q: Will my invitation be displayed on your website or social media?
We may show work in progress reels and sneak peek pictures of your design on our social media channels but will always keep personal information censored. We will only show the full design once you have received them and sent them out to your friends and family.
Q: My gatefold invitations don’t line up perfectly on the front?
With the gatefold style there may be a slight misalignment. With the complex process of producing a gatefold invitation it’s almost impossible to be 100% perfect. We will only ever send out invitations after quality checking them.
Q: What’s included in the bespoke design service?
Our bespoke design service starts from £250 + illustration and print fees + additional finishes and extras. The bespoke service includes a fully bespoke design tailored to your design wishes and requirements, with tailored fonts. (The bespoke design fee does not include illustration fees, the illustration and print fees will be calculated separate from your design fee based on your requirements).
Q: When should I order my wedding stationery?
For save the dates we recommend you order these as soon as you know your venue and date. Usually save the dates should be sent out to guests 8-18 months before your special day.
For main invitations we advise you order these as soon as you have all your information for the invitation. The sooner you send out your main invites the better, to give your guests plenty of notice.
If you’re concerned you’ve left it too late, give us a message as we can try and work something out for you.
Q: Is there a minimum order?
We have a minimum order on the house collection which is 30 copies.
For bespoke work there is no minimum order.
Q: We have noticed a mistake on our invitation can we have a reprint?
Once final proofs have been approved and sent to print we cannot be held responsible for any mistakes. If you require reprints you will be charged new printing costs. We will always do our best to spot any typos and inform you of them before print.
Q: Can I have a refund?
Please refer to our terms and conditions (link at bottom of page), this is due to complexities within refunds for bespoke and/or personalised orders.
Q: Do you ship overseas?
We do indeed! We love to ship overseas, we have worked on some pretty awesome international weddings.
For further information on international shipping and shipping costs please get in touch.
Q: Is shipping included?
Shipping is factored in to all quotes. We ship all finished invitations in one parcel directly to the client via an express courier.
We do not ship the invitations directly to your guests.
Q: What can be changed on the House collections designs?
We can change colours and information on the House collections as standard.
For a bespoke order please complete our consultation form or contact us at info@ottoandnibs.com
NEW HOUSE COLLECTION COMING SOON
Q: Are envelopes included in my order?
We offer a large range of luxury heavyweight envelopes in a large variety of colours. These are priced on the quantity and size required for your design which will be shown on your bespoke quote.
For house collection orders our luxury envelopes are included in the price.
Q: Can you change the font on the House collections?
We cannot change the fonts on the in house collections. Each invitation design features fonts or calligraphy that have been carefully selected.
If you would like a bespoke design we can discuss via info@ottoandnibs.com
Q: We have received our proof and would like to make changes is this possible?
Of course! This is why we supply proofs to ensure every detail of your invitation is checked over and perfect before sending to print. Please note, only minor changes can be made to illustration work. Any major changes will be charged at an hourly rate.
We always provide a concept sketch of your design once your 50% deposit booking fee has cleared. This will ensure you’re 100% happy with the design idea before final illustration and design work commences. The sketch can be changed as much as you like!
Q: What do I need to check on my proof?
It’s very important to carefully check over spelling, grammar and make sure you are happy with any colour changes. Once the final proof has been approved by you we cannot be held responsible for any mistakes.
Please note although this has never happened there may be a slight difference to colours on a digital screen compared to the printed copy. This is due to the collaboration of each persons computer screen.